Frequently asked questions
Helpful answers about Rio Jugo, CO₂, delivery, coupons and equipment care.
What comes with the complete Rio Jugo kit?
The complete kit includes the Rio Jugo machine and its CO₂ cylinder as described in the current offer. We also sell the machine without a cylinder. Confirm the exact contents and price in the cart before paying.
How do I identify my CO₂ connection?
The store illustrates screw-thread, quick-connect (Quick Change), and CGA-320 valves for larger tanks. Compare the valve on your cylinder before ordering. Rio Jugo uses a screw-thread connection.
Can you refill other brands?
Yes. Rio Soda offers refills and exchanges for compatible cylinders from different brands and with different connection types. If you are unsure about compatibility, check before shipping.
What about larger CGA-320 tanks?
CGA-320 refills are priced per pound of CO₂, with a minimum of 3 lb per tank. The refill price does not include a new tank.
How do I receive my purchase?
At checkout, choose pickup at Rio Soda or an available Vimenpaq office. Confirm the destination and recipient before paying. For a gift, you can specify a different recipient.
How do I send my empty-cylinder return receipt?
If you ship an empty cylinder for exchange, keep the waybill and share it with our team via WhatsApp along with your order number. If you are using a computer without WhatsApp, ask our team for an alternative way to send it.
How can I help prevent mould in the diffuser?
Moisture left for long periods can encourage mould. Fill a spray bottle with 50% white vinegar and 50% drinking water. After each use, spray the inside of the diffuser, shake and remove the excess. Do not rinse after application. Replace the protective cap and reinstall the diffuser. The cap is not airtight; it protects the stem from insects and damage. Never mix vinegar with bleach. If you see mould or persistent odours, ask for advice on a thorough cleaning.
Where can I check my discounts?
Valid discounts and coupon codes are checked during checkout. You see the total before confirming and paying. Promotional coupons cannot be combined with other offers.
This information does not replace equipment safety instructions or technical service advice.